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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kelli Smith

Kelli Smith

December 20, 2025

1  out of  5
rating by Kelli Smith
"Derek Loadholtz was my State Farm agent for 2 yrs. In October of 2025, I discovered they changed the principal driver on my husband's truck, from my husband to my 22 year old son. My son has NEVER driven the truck. It was my husband's; his transportation back & forth to work. When I switched to State Farm, I did the right thing by telling them of my licensed children who lived in my home. I was told my son had to be "assigned to a vehicle" if he were to drive. He was NEVER to be the principal driver of a truck he NEVER drove. Someone from STATE FARM made this change which caused my premium to be significantly higher. I do not work for State Farm and could not have made thua change. They did not want to accept responsibility. They instead, claimed it was my responsibility to INSPECT my renewal policy. I told Derek, that I look at the deductible, coverage, and premium. I didn't realize I needed to verify that State Farm may have changed my principal driver's around. Derek was insisting that State Farm had done it & not "someone from his office." After pressing, he finally acknowledged that someone from his office could have done it. Also, my son has had his own car for nearly two years and is the principal driver of his car. Also interesting, my husband was NOT listed as a principal driver on any car. His name was listed on his insurance card. Derek never even offered the two words," I'm sorry." Their error whether intentional or human error, cost me a lot of money. Theyve lost me as a customer. I've cancelled my home owners insurance and car insurance on four cars. I was overcharged but in the end, they've lost so much more. I had Geico for nearly 30 years. UPDATE: It's unfortunate that Derek's response is very misleading. The fact is that once State Farm removed my son as the principal driver & replaced it with my husband, the correct principal driver, the premium went down from 185.08 to 140.89. If everything was correct for driver rating & exposure, why the payment drop?"
We responded:
"It's unfortunate that I can't explicitly describe details of customer interactions, policy history and the specifics of driver assignment in a response to an online review. Be that as it may I will say your issue was referred to the underwriting team involved as soon as you notified my office of your concerns and after they reviewed your policy history, they determined the rating was correct for your situation and driver exposure. I get that the underwriter's response is not what you wanted to hear but that was their response to your request for a review of the driver rating."
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Jeff Babb

August 1, 2025

5  out of  5
rating by Jeff Babb
"Very happy with the service and support received from Derek and team. I would highly recommend!"
We responded:
"Thanks Jeff, glad we could help!"
Profile photo of Barbara Barker

Barbara Barker

November 11, 2023

5  out of  5
rating by Barbara Barker
"Derek, Kay and Claudia are always professional, and are quick to answer your questions and work with you when you have a problem."
We responded:
"Thanks for the review Barbara, I'll make sure Kay and Claudia see it!"
Profile photo of Kelli Wright

Kelli Wright

July 16, 2023

4  out of  5
rating by Kelli Wright
"I have always trusted State Farm for my car insurance. For years my family has had them for car insurance & home owner insurance & when the hurricanes destroyed our homes over the years they were right there to give us an estimate of the damages & interior damages.There's a lot of insurance companies out there that take your premiums each month & then don't want to compensate you for your homes worth. So that's why I will stick with State Farm Insurance."
We responded:
"Thanks Kelli!"
Profile photo of Rhonda Wood

Rhonda Wood

December 9, 2021

5  out of  5
rating by Rhonda Wood
"Derek Loadholtz State Farm makes insurance easy with their prompt responses and friendly nature. I have never had a problem they couldn't help me with immediately, often have gone above and beyond to work out a problem. I wouldn't have anyone else covering my vehicles, home, or life insurance."
We responded:
"Thanks Rhonda I'm glad we've made your life a bit easier when it comes to your Auto, Home and Life insurance! I'll make sure Kay and Debra see your review since they make both of our lives easier."
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Tom Parks

November 4, 2021

5  out of  5
rating by Tom Parks
"If I could give 10 stars I would…Mr. Loadholtz and his entire staff were a pleasure to do business with for the past 15 years. Visiting their office was like visiting friends, and they went far beyond the normal customer/business relationship. Anyone doing business requiring insurance would be well served associating with them Miss you guys a ton"
We responded:
"Thanks Sarge, stop by anytime I'm sure we can find something to talk about:-)"
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Cassie

June 17, 2021

5  out of  5
rating by Cassie
"GREAT PEOPLE"
We responded:
"Thanks for your review Cassandra, I'll make sure Kay and Debra see it. Glad we can help you with your car insurance. Derek"
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Brandi Dees

May 6, 2021

5  out of  5
rating by Brandi Dees
"Derek and his staff are amazingly efficient and helpful in completing your insuring needs. I love my Agents/Brokers!"
We responded:
"Thank you Brandi, glad we can help you with your Auto Insurance needs, I'll be sure to pass your comments along to Debra and Kay!"
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Donald Townsend

August 28, 2020

5  out of  5
rating by Donald Townsend
"Family has been very satisfied"
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Davis Gardner

August 4, 2020

4  out of  5
rating by Davis Gardner
"Great friendly service. We found the right policy for my needs. Highly recommend you check these folks out."
We responded:
"Thanks for the review, glad we could help!"
Profile photo of Ted Henderson Jr

Ted Henderson Jr

July 30, 2020

5  out of  5
rating by Ted Henderson Jr
"Really good service. Kind people"
We responded:
"Thanks for your comment Ted, I'll pass it on to the office team!"
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dr robert dawson

December 12, 2019

1  out of  5
rating by dr robert dawson
"I won't Insure with Derek since my dad got screwed over the year. Before he passed"
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Becky Bonds

November 26, 2019

5  out of  5
rating by Becky Bonds
"Always kind and supportive"
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Jim Perry

November 25, 2019

1  out of  5
rating by Jim Perry
"He told me I would have the opportunity to keep my 94 GM truck, that the adjuster won't total it. Well they did, after I told him! That I do not want the truck Totalled! So I don't give my money to someone that don't know what they are talking about!!!! So I give it to john kasak ! State Farm I have Been with you for more then 20 years."
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Sabrina Delavega

October 9, 2019

5  out of  5
rating by Sabrina Delavega
"I love this place Kay is my favorite person"
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Laurie Charpentier

August 30, 2019

5  out of  5
rating by Laurie Charpentier
"Great service and answers to all my questions."
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Ken Holding

April 5, 2019

5  out of  5
rating by Ken Holding
"Good rates"
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Bob Prado

February 25, 2019

5  out of  5
rating by Bob Prado
"Friendly people"
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Johnny Monroe

January 31, 2019

5  out of  5
rating by Johnny Monroe
"Great guy. Buy your insurance here ! ! !"
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Donna Russell

December 13, 2018

3  out of  5
rating by Donna Russell
"It's okay, they could be more friendly."
Profile photo of Barry de Picciotto

Barry de Picciotto

July 28, 2018

5  out of  5
rating by Barry de Picciotto
"Good place"